KING GEORGE MEDICAL CENTRE
KING GEORGE MEDICAL CENTRE
Critical Care Communication & Coordination Platform
Critical Care Communication & Coordination Platform
Developed a secure communication and coordination tool to streamline ICU workflows, improving response times and collaboration among critical care teams.
Developed a secure communication and coordination tool to streamline ICU workflows, improving response times and collaboration among critical care teams.
SUMMARY & IMPACT
SUMMARY & IMPACT
A digital communication tool to centralize critical ICU updates.
A digital communication tool to centralize critical ICU updates.
At King George Medical Centre, I noticed ongoing gaps in how ICU teams shared critical patient updates, leading to delays and inconsistencies. I initiated the design of a digital communication tool that centralized updates into one accessible channel. By engaging directly with nurses and physicians and mapping existing workflows, I guided the project from concept to interactive prototype. The result was a faster, clearer, and more reliable communication process, which leadership recognized as a strong candidate for ICU pilot testing.
Role: Project Initiator (Product Owner) & Sole Designer (concept to prototype).
Tools/Skills: Figma, Bubble, User Research & Workflow Mapping, Stakeholder Interviews, Project Leadership, Process Improvement, Clinical Knowledge
Timeline: 2024 - Ongoing
At King George Medical Centre, I noticed ongoing gaps in how ICU teams shared critical patient updates, leading to delays and inconsistencies. I initiated the design of a digital communication tool that centralized updates into one accessible channel. By engaging directly with nurses and physicians and mapping existing workflows, I guided the project from concept to interactive prototype. The result was a faster, clearer, and more reliable communication process, which leadership recognized as a strong candidate for ICU pilot testing.
Role: Project Initiator & Sole Designer (concept to prototype).
Tools/Skills: Figma, Bubble, User Research & Workflow Mapping, Stakeholder Interviews, Project Leadership, Process Improvement, Clinical Knowledge
Timeline: 2024 - Ongoing
IDENTIFYING THE NEED
IDENTIFYING THE NEED
Simplifying shift coordination and improving communication for ICU teams.
Simplifying shift coordination and improving communication for ICU teams.
For On-Call Doctors and Nurses
I set out to design a solution that would simplify shift swaps, allowing doctors to request and approve changes directly with colleagues. This removed the need for intermediaries and reduced delays in finding the right contact. I also focused on improving direct communication through built-in messaging, paging, and calls, enabling quick coordination without waiting on administrative support.
For ICU Directors
The goal was to make scheduling easier by reducing manual changes and adding automatic notifications for updates. Directors also needed a clearer view of team availability to ensure coverage without constant follow-ups.
For On-Call Doctors and Nurses
I set out to design a solution that would simplify shift swaps, allowing doctors to request and approve changes directly with colleagues. This removed the need for intermediaries and reduced delays in finding the right contact. I also focused on improving direct communication through built-in messaging, paging, and calls, enabling quick coordination without waiting on administrative support.
For ICU Directors
The goal was to make scheduling easier by reducing manual changes and adding automatic notifications for updates. Directors also needed a clearer view of team availability to ensure coverage without constant follow-ups.
Designed to simplify shift transitions, this page lets ICU staff securely swap shifts and updates with colleagues in a single step.
Designed to simplify shift transitions, this page lets ICU staff securely swap shifts and updates with colleagues in a single step.
INITIAL APPROACH…
INITIAL APPROACH…
Exploring communication and scheduling challenges to guide design.
Exploring communication and scheduling challenges to guide design.
The starting point was to design a more direct way for the doctors to message each other. The assumption was that improving communication channels would address the problem, with a straightforward messaging or directory making it easier to connect without an intermediary.
The concept evolved after observing daily workflows and speaking with doctors. Managing on-call schedules surfaced as a significant pain point, often causing delays and adding work for ICU directors. The solution needed to give staff the ability to handle unexpected shift swaps themselves, while keeping schedules accurate and up to date.
The starting point was to design a more direct way for the doctors to message each other. The assumption was that improving communication channels would address the problem, with a straightforward messaging or directory making it easier to connect without an intermediary.
The concept evolved after observing daily workflows and speaking with doctors. Managing on-call schedules surfaced as a significant pain point, often causing delays and adding work for ICU directors. The solution needed to give staff the ability to handle unexpected shift swaps themselves, while keeping schedules accurate and up to date.
SHARING THROUGH DESIGN
SHARING THROUGH DESIGN
Designing a functional prototype based on real ICU needs.
Designing a functional prototype based on real ICU needs.
With a clear understanding of the ICU unit’s challenges, I moved into creating a mid-stage prototype to validate the concept. I began by designing the interface in Figma, ensuring each screen aligned with real ICU workflows. From there, I used Bubble to build a functional version without code, allowing stakeholders to interact with the core features and provide feedback.
Due to the nature of the work and patient privacy considerations, the prototype shown is modified with placeholder data. It remains in active development, with ongoing refinements based on user testing and clinical input.
With a clear understanding of the ICU unit’s challenges, I moved into creating a mid-stage prototype to validate the concept. I began by designing the interface in Figma, ensuring each screen aligned with real ICU workflows. From there, I used Bubble to build a functional version without code, allowing stakeholders to interact with the core features and provide feedback.
Due to the nature of the work and patient privacy considerations, the prototype shown is modified with placeholder data. It remains in active development, with ongoing refinements based on user testing and clinical input.
Want to learn more? Let's chat!
Want to learn more? Let's chat!
Want to learn more? Let's chat!
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.