KING GEORGE MEDICAL CENTRE
KING GEORGE MEDICAL CENTRE
Critical Care Communication & Coordination Platform
Critical Care Communication & Coordination Platform
Developed a secure communication and coordination tool to streamline ICU workflows, improving response times and collaboration among critical care teams.
Developed a secure communication and coordination tool to streamline ICU workflows, improving response times and collaboration among critical care teams.
SUMMARY & IMPACT
SUMMARY & IMPACT
A digital communication tool to centralize critical ICU updates
A digital communication tool to centralize critical ICU updates
I noticed ongoing gaps in how ICU teams who work at the King George Medical Centre shared critical patient updates, which often led to delays and inconsistencies. I took the initiative to design a digital communication tool that brought all updates into a single, accessible channel. From speaking directly with nurses and physicians to mapping out existing workflows, I led the project from idea to interactive prototype. The result was a solution that made communication faster, clearer, and more reliable — one that leadership saw as a strong candidate for pilot testing in the ICU.
Role: Project Initiator & Sole Designer (concept to prototype).
Tools/Skills: Figma, Bubble, stakeholder interviews, workflow analysis, clinical knowledge
Timeline: 2024 - Ongoing
I noticed ongoing gaps in how ICU teams who work at the King George Medical Centre shared critical patient updates, which often led to delays and inconsistencies. I took the initiative to design a digital communication tool that brought all updates into a single, accessible channel. From speaking directly with nurses and physicians to mapping out existing workflows, I led the project from idea to interactive prototype. The result was a solution that made communication faster, clearer, and more reliable — one that leadership saw as a strong candidate for pilot testing in the ICU.
Role: Project Initiator & Sole Designer (concept to prototype).
Tools/Skills: Figma, Bubble, stakeholder interviews, workflow analysis, clinical knowledge
Timeline: 2024 - Ongoing
IDENTIFYING THE NEED
IDENTIFYING THE NEED
Simplifying shift coordination and improving communication for ICU teams
Simplifying shift coordination and improving communication for ICU teams
For On-Call Doctors and Nurses
I set out to design a solution that would simplify shift swaps, allowing doctors to request and approve changes directly with colleagues. This removed the need for intermediaries and reduced delays in finding the right contact. I also focused on improving direct communication through built-in messaging, paging, and calls, enabling quick coordination without waiting on administrative support.
For ICU Directors
The priority was to streamline schedule management, minimizing manual adjustments and providing automated notifications when changes occurred. Directors also needed better visibility into team availability, ensuring seamless coverage without repeated follow-up.
For On-Call Doctors and Nurses
I set out to design a solution that would simplify shift swaps, allowing doctors to request and approve changes directly with colleagues. This removed the need for intermediaries and reduced delays in finding the right contact. I also focused on improving direct communication through built-in messaging, paging, and calls, enabling quick coordination without waiting on administrative support.
For ICU Directors
The priority was to streamline schedule management, minimizing manual adjustments and providing automated notifications when changes occurred. Directors also needed better visibility into team availability, ensuring seamless coverage without repeated follow-up.
INITIAL APPROACH…
INITIAL APPROACH…
Exploring communication and scheduling challenges to guide design
Exploring communication and scheduling challenges to guide design
The starting point was to design a more direct way for the doctors to message each other. The assumption was that improving communication channels would address the problem, with a straightforward messaging or directory making it easier to connect without an intermediary.
The concept evolved after observing daily workflows and speaking with doctors. Managing on-call schedules surfaced as a significant pain point, often causing delays and adding work for ICU directors. The solution needed to give staff the ability to handle unexpected shift swaps themselves, while keeping schedules accurate and up to date.
The starting point was to design a more direct way for the doctors to message each other. The assumption was that improving communication channels would address the problem, with a straightforward messaging or directory making it easier to connect without an intermediary.
The concept evolved after observing daily workflows and speaking with doctors. Managing on-call schedules surfaced as a significant pain point, often causing delays and adding work for ICU directors. The solution needed to give staff the ability to handle unexpected shift swaps themselves, while keeping schedules accurate and up to date.
SHARING THROUGH DESIGN
SHARING THROUGH DESIGN
Designing a functional prototype based on real ICU needs
Designing a functional prototype based on real ICU needs
With a clear understanding of the ICU unit’s challenges, I moved into creating a mid-stage prototype to validate the concept. I began by designing the interface in Figma, ensuring each screen aligned with real ICU workflows. From there, I used Bubble to build a functional version without code, allowing stakeholders to interact with the core features and provide feedback.
Due to the nature of the work and patient privacy considerations, the prototype shown is modified with placeholder data. It remains in active development, with ongoing refinements based on user testing and clinical input.
With a clear understanding of the ICU unit’s challenges, I moved into creating a mid-stage prototype to validate the concept. I began by designing the interface in Figma, ensuring each screen aligned with real ICU workflows. From there, I used Bubble to build a functional version without code, allowing stakeholders to interact with the core features and provide feedback.
Due to the nature of the work and patient privacy considerations, the prototype shown is modified with placeholder data. It remains in active development, with ongoing refinements based on user testing and clinical input.
Want to learn more? Let's chat!
Want to learn more? Let's chat!
Want to learn more? Let's chat!
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.
For a more in-depth look at our design process, feel free to reach out! I'd be happy to share more.